Certified Course on Quality Manager  
Course Skeleton
An Understanding of Management and Total Quality Management (Management vs TQM) - The management excellence model –
·         The  5M & 1E  (Man, Material, Method, medium, Measurement and Environment)
·         management, customer, employee, supplier, investor, society, strategic partner, regulatory body
·         DIMLAI  cycle  (documentation, implementation, maintenance, learning, analysis and improvement
·         TQM and 13 pillar of TQM
Cost of Quality (failure, appraisal and preventive)
Designing Organization Anatomy vs Human Anatomy.
The Business Communication 
Customer Development program
 Discover a system of making customer Loyal: the concept of loyalty grid (service of no difference, satisfaction, delightment and loyal) 
The leadership traits- manager vs leader 
The personality traits 
The Motivation traits
Understanding the context of organization with respect to modern management practices – SWOT Analysis, Risk identification and risk assessment etc.
The management process identification and process engineering to achieve the result effectively and efficiently
Formulation of Vison, Mission and Objectives
Designing annual business objectives (multi-pillar models), with operational strategies/ planning to achieve the objectives: LOGFRAME
Designing-Defining-Delegating of Roles, Responsibilities, Accountabilities and Authorities from managers to the downs: THE ROLE OF MANAGERS
Formulation of Standard Operating Procedure (SOP) – risk based perspectives
Monitoring and measurement of process performance and activities
Quality System Auditing
Designing quality plans- incoming quality plan, in - process quality plan and out -going quality plan
Data analysis – productivity analysis, supplier performance analysis, complaint analysis, defect analysis, plan vs achievement analysis, performance analysis, KPI analysis etc.
Performance appraisal tools and techniques.
Control of Nonconformity / defect/ error / including Complaints and Corrective and Preventive Action
The problem solving techniques including Root cause analysis:
The Six Sigma
The Fish bone diagram
The Process flow diagram
The Pareto Principles
Total productive maintenance
Quality Function Deployment
 
 
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Training Coordinator